SEPANG, 27 January 2020 – AirAsia X would like to alert the public against a scam involving a message via WhatsApp claiming to represent AirAsia X Berhad or its affiliates, asking the receiver to make a payment into an account allegedly belonging to a credit management company.
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We strongly advise the public to disregard the message and not to share any confidential information with anyone through any messages or phone calls they receive claiming to be AirAsia X Berhad.
AirAsia X would like to reiterate that the company and its employees have absolutely no involvement with these fraudulent practices and do not make such solicitations. AirAsia X does not engage with its guests on any form of messenger application such as WhatsApp. All official AirAsia X announcements are made via airasia group’s official channels on social media and in the mass media.
AirAsia X will not hesitate to take legal action against individuals or groups who purport to use the AirAsia X or airasia brand fraudulently or commit identity theft.
When in doubt, do not hesitate to report the suspected scams using the AirAsia X or airasia brand. The public may get in touch with airasia via the following official communication channels:
Members of the public are advised that AirAsia X and airasia shall not be held liable for any claims arising from schemes in which it and any of its authorised officers/employees have no involvement.