Innovation and easier access to claims increase employee engagement with their voluntary benefits plans
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January 21, 2021, Los Angeles, CA—The insurance industry has seen a significant increase in voluntary benefits since the onset of the pandemic as employees are placing more importance on access to their benefits, including supplemental coverages such as critical-illness, accident and hospital indemnity insurance, identity theft protection and legal services, to help them with unexpected health and life events.
“We’ve seen the market evolve over the past several years, where a growing number of carriers are integrating voluntary benefits into their product portfolio to offer more value to employers and their employees,” says Lorrinda Lattimore who recently joined Lockton Pacific as Vice President, Voluntary Benefits. “But it’s not just a focus on product; it’s also about accessing claims. Carrier innovation is making it easier for employees to use their benefits, increasing engagement and employee retention for employers.”
In her new role at Lockton, Lattimore is focused on driving value for clients’ voluntary benefits strategies, presenting data analytics from carrier reports in an accessible, digestible way so employers can readily see their employee participation and engagement.
“The success of a voluntary benefits program relies more on strategy than a sole focus on product offering,” she adds. “It’s ensuring employees’ needs are being met with the right communication, decision support tools and online enrollment while bringing value to our clients.”
Lattimore brings together more than 20 years of experience in leadership, sales and operations to grow and scale Lockton’s voluntary benefits business.
“We are thrilled that a highly regarded professional of Lorrinda’s caliber has joined our team,” says Won Andersen, Senior Vice President, Benefits and Retirement Practice Leader. “As an expert in voluntary benefits, she will help oversee our growth strategy and work closely with producers to tap into business opportunities while continuing to develop partnerships with our carrier community, train our benefits associates and participate in key client discussions.”
Prior to joining Lockton, Lattimore served as Vice President, Broker and Consultant Relations for Allstate Identity Protection (formerly InfoArmor). She was also responsible for growing and supporting the voluntary benefits business at AON, where she collaborated with producers, associates, and clients overseeing AON’s Active Exchange. Her experience includes prior roles at AIG as National Director, Voluntary Benefits Distribution and Benefit Harbor as Vice President of Sales and Client Management which, coupled with her work with AON, underscored her understanding of the critical role of HR technology in successful voluntary benefits campaigns.
“Having Lorrinda on our team is a game changer and a big boost for our presence in the voluntary benefits market,” adds Francesca Redshaw, Senior Vice President, Benefits Director. “Her understanding of voluntary benefits from the sales, operational, carrier and client perspectives, and expertise in bringing it all together to augment employers’ overall benefits strategy will be invaluable.”
Lattimore is based in Lockton’s Irvine office located at 19800 MacArthur Boulevard, Suite1250, Irvine, CA 92612. She can be reached by calling (949) 252-4400. Lockton Pacific Series has eight offices throughout the Western United States including Portland, Las Vegas, San Francisco, Sacramento, Encino, Los Angeles, Irvine and San Diego,
What makes Lockton stand apart is also what makes us better: independence. Lockton’s private ownership empowers its 7,500 Associates doing business in over 125 countries to focus solely on clients’ risk and insurance needs. With expertise that reaches around the globe, Lockton delivers the deep understanding needed to accomplish remarkable results. For 11 consecutive years, Business Insurance magazine has recognized Lockton as a “Best Place to Work in Insurance.” In 2019, Lockton was named a top 50 company to work for in London by Best Companies.