Muscular Dystrophy UK praises new app function that allows wheelchair users to track accessible spaces on First buses

03 Jul 2020

Muscular Dystrophy UK has praised national bus operator First Bus for fast-tracking technology which will enable customers to view available wheelchair spaces on their local bus services in ‘real-time’.

The mobile app update, available now, enables customers across the UK to view the availability of wheelchair spaces across its fleet. This important innovation makes bus travel easier by tracking wheelchair capacity through an icon that moves across a virtual map. The update forms part of a fast-tracked investment in the app which has seen First Bus become the first UK bus operator to not only allow bus passengers to live track the location of their next bus, but also show its capacity in ‘real time’.

Rob Burley, Director of Campaigns, Care and Support at Muscular Dystrophy UK, said:

“We’re pleased First Bus has committed to improving its services for wheelchair users. Disabled people use public transport to get to work or school, go shopping, or simply enjoy a day out with friends and family. But unfortunately we know experiences can be mixed because of physical and attitudinal barriers. We hope this new app feature will make it easier for disabled people to plan their journeys, and welcome the pledge made by First Bus to make its network more accessible.”

Giles Fearnley, MD of First Bus said:

“We are really proud to have been able to fast-track these most recent app updates to ensure safe, informed travel during these difficult times. Our buses provide an essential service for our customers and we are doing all we can to support them. The app update is aligned with our longstanding pledge to improve the bus experience for our disabled passengers.”

To find out more about what First Bus is doing to support customers during Covid-19, click here

If customers are exempt from Government face covering guidelines, First Bus have journey assistance cards available to download.

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