August 31, 2020
Sun. Sand. Sanitation. In the U.S., friends and families are hitting the road and sending off one of the most unique summer seasons in recent history. Over the past few months, Hilton has launched several new initiatives to adapt to the needs of their guests – from adjusting flexible cancellation policies and extending Hilton Honors benefits to introducing Hilton CleanStay, an industry-leading cleanliness and disinfection program.
As the calendar turns, visitors will continue to recognize some adjustments to their hotel experience to ensure the safety and well-being of guests and team members. These include:
Options for Reduced Contact: Guests can opt for a contactless arrival experience via the free Hilton Honors mobile app. Guests who book direct through the app, on Hilton.com, or through a preferred travel advisor can check in, choose their room, check out and even unlock their guest room door with Hilton Digital Key where available. If they prefer a traditional check-in, physical distancing measures are in place directing them how to move through the in-person check-in and check-out process safely and securely.
Face Coverings: In the United States, Caribbean, Latin America and South America, both team members and guests are now required to wear face coverings while in indoor public areas of the hotels.
Guest Room Seal: Upon arriving at their room, guests will see the Hilton CleanStay Room Seal, placed on the door to indicate it’s been thoroughly cleaned. The room, as communicated through in-room signage, also receives extra disinfection of the most frequently touched guest room areas.
Housekeeping Service Options: The frequency of housekeeping services is now based upon guest preference, recognizing that some may not want staff entering their room. If guests prefer no housekeeping during your stay, they can let the hotel team know upon their arrival.
Reimagined Public Spaces: The frequency with which we clean the public areas has increased and physical set-ups may have changed. For instance, fitness centers may be closed periodically or fully closed for cleaning. Furnishings and gym equipment also have been properly adjusted and positioned to enable physical distancing, and the number of guests in the fitness center or pool area at any one time may be limited.
Updated Food and Beverage Offerings: During breakfast, restaurants offer a pared-down range of options, including grab & go, pre-plated covered items, à la carte and assisted service. When ordering room service, where provided, guests can experience contactless delivery.
Coat Check/Luggage/Bell Service Changes: Where valet parking services are suspended, self-parking is now available. Luggage and doorman services also vary by property, so we’re encouraging guests to check availability with the local hotel team; carts will be available for self-service and will be sanitized after each use. Attended coat check service may be available based on the hotel. Otherwise, self-serve coat check will be available with sanitized coat hangers.
For more information, guests can visit Hilton.com/cleanstay, as well as their specific property website, to learn more about the cleanliness program and what to expect during their stay. Guests are encouraged to visit their destination’s tourism website ahead of traveling for the latest information regarding travel restrictions and protocols.
Earn Extra Points: As a reminder, with the current Points Unlimited promotion, until Sept 7, registered Hilton Honors members can earn an additional 2,000 Bonus Points per stay, plus 10,000 Points every 10 nights.
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 18 world-class brands comprising more than 6,200 properties with more than 983,000 rooms, in 118 countries and territories. Dedicated to fulfilling its mission to be the world’s most hospitable company, Hilton welcomed more than 3 billion guests in its 100-year history, earned a top spot on the 2019 World’s Best Workplaces list, and was named the 2019 Global Industry Leader on the Dow Jones Sustainability Indices. In 2020, Hilton CleanStay was introduced, bringing an industry-defining standard of cleanliness and disinfection to hotels worldwide. Through the award-winning guest loyalty program Hilton Honors, the 108 million members who book directly with Hilton can earn Points for hotel stays and experiences money can’t buy, plus enjoy instant benefits, including digital check-in with room selection, Digital Key, and Connected Room. Visit newsroom.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.