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NTT DOCOMO’s Mobile Network and Optical Communication Line Down Temporarily due to Heavy Rain in Kumamoto and Kagoshima Prefectures(3:30 p.m. July 4, 2020)

July 4, 2020

NTT DOCOMO announces herewith that its mobile and optical communication services are temporarily unavailable, or operating on a limited basis, in certain areas due to the heavy rain in Kumamoto and Kagoshima Prefectures.
The company is working urgently to restore normal services as soon as possible and will continue to issue updated reports as the status evolves.

1. Affected Service Area
(Service affected in parts of the area mentioned below)

Kumamoto Prefecture: Ashikita County Ashikita Town, Yatsushiro City, Kuma County (Kuma Village, Itsuki Village, Yamae Village, Sagara Village,Taragi Village), Minamata City

Kagoshima Prefecture: Izumi County Nagashima Town

2.Optical Communication Line
(Service affected in parts of the area mentioned below)

Kumamoto Prefecture: Hitoyoshi City, Ashikita County Ashikita Town, Kuma County (Taragi Village, Sagara Village, Yamae Village, Kuma Village)

3. Cause(s) of Service Failure
Interruption of electric power, transmission line failure, and etc. due to heavy rain

NTT DOCOMO apologizes to customers for any inconvenience and sincerely appreciates everyone’s understanding as the company works to restore service as quickly as possible.

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