Sainsbury’s launches regular shopping hour for NHS staff, elderly & vulnerable

Supermarket also introduces new measures to support store colleagues and customers

For customers:

  • 8-9am every Monday, Wednesday and Friday reserved for NHS and social care workers alongside elderly and vulnerable customers
  • Customers asked to follow social distancing guidelines and pay by card where possible

Commitments to Sainsbury’s colleagues:

  • All colleagues who are unwell or self-isolating will receive full pay for 14 days
  • Elderly & vulnerable colleagues asked by Government to self-isolate will receive full pay for 12 weeks

Sainsbury’s will be reserving the first hour – 8-9am – in all of its supermarkets every Monday, Wednesday and Friday for NHS staff and social care workers, alongside elderly and vulnerable customers.

The announcement follows feedback from customers and colleagues after the supermarket reserved an hour in stores for elderly and vulnerable customers, as well as carers on Thursday 19th March. The dedicated shopping hour will be extended to NHS staff and social care workers as well, these customers just need to show their pass or ID when they visit.

Sainsbury’s is also consolidating its opening hours to help make sure more colleagues can be stocking shelves and serving shoppers during the times customers need help the most. From next week, all Sainsbury’s supermarkets will be open from 8am to 8pm, Monday to Saturday, including those with an Argos store. Opening hours in supermarkets on Sunday, in petrol stations and in Sainsbury’s Locals will stay the same.

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The move will also ensure that the dedicated shopping hour for NHS and social care workers as well as elderly and vulnerable customers will be consistent across all stores. Store colleagues are being asked to try their best to keep a supply of essential items aside for these hours, so that they are available for those that need it most.

Following a range of steps introduced earlier this week to help make sure customers have access to the items they need, Sainsbury’s is announcing a number of commitments to further support and protect its colleagues as they work round-the-clock to feed the nation.

The supermarket has fully committed to supporting all colleagues who are unwell or self-isolating. All colleagues who are unwell or self-isolating will receive full pay for the full period of 14 days and the supermarket is committed to paying elderly and vulnerable colleagues in full if the government decides they should self-isolate for 12 weeks.

Sainsbury’s is also asking customers to play their part in order to keep store colleagues safe and well while they’re going above and beyond to serve shoppers under unprecedented circumstances. The supermarket is asking customers in-store to stand one metre away from colleagues wherever possible and pay with card rather than cash at tills.

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