Investigation into Western Power Distribution’s priority service register obligations

Ofgem is today launching an investigation into whether Western Power Distribution (WPD) is in compliance with rules around updating and providing information to vulnerable customers on its Priority Services Register.

Western Power Distribution is the electricity distribution network operator for the Midlands, South Wales and the South West.

The opening of this investigation does not imply that we have made any findings about non-compliance.

Notes to editors

For more information see our investigation and the following obligations:

Standard Licence Condition 10 sets out various obligations relating to customers on the Priority Services Register (PSR), including a duty to establish and maintain a PSR, a duty to give information and advice to PSR Customers and a requirement to publicise PSR services and procedures.

For media queries

Contact Ofgem media manager, Ruth Somerville.

Tel: 0207 901 7460/ 07766 511 470

Email: ruth.somerville@ofgem.gov.uk


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