Royal Mail and Communication Workers Union (CWU) update

Royal Mail and the Communication Workers Union (CWU) have agreed a programme of talks aimed at resolving their current dispute.

Royal Mail and CWU recognise that for many years the business has been operating in a rapidly changing environment. COVID-19 has accelerated these changes. Both parties recognise it is essential we move faster to ensure the business can respond and adapt efficiently to changing customer demands. This is crucial to grow revenue and sustain long-term employment.

The talks are designed to develop a mutual interest strategy to build a successful future for customers, employees and the business. They will also address the immediate operational and financial challenges facing the business.

The talks will cover five key strands:

  1. The financial position of the company
  2. Local revision and change activity
  3. Pay
  4. Operational change and the future strategy of Royal Mail, including Parcelforce
  5. The potential to better use the company’s unrivalled infrastructure

We aim to conclude the talks by the end of July, with the potential to extend discussions around points 4 and 5.

Royal Mail remains committed to open and constructive engagement with the CWU. We all want a successful and sustainable company that provides good quality jobs, fairness in workloads, and continues delivering a sustainable Universal Service.

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