COVID-19 update: It’s business as usual at musicMagpie!

COVID-19 update: It’s business as usual at musicMagpie!

As we’re sure you’re aware, the COVID-19 (coronavirus) pandemic has led to major changes to our daily lives. 

However, it’s still business as usual at musicMagpie despite the unprecedented circumstances. You can still trade with us to make extra cash and you can still buy great value refurbished tech to help you work from home or stay in touch with the family too (as well as CDs, DVDs, Games and Books to keep you entertained!). 

How we’re responding to the COVID-19 pandemic

We’re taking the pandemic extremely seriously and are strictly adhering to all guidance provided by Public Health England and the government to protect our team and customers. All 175 of our Head Office, IT Development and Customer Service staff are now working from home.

In our warehouses, we’ve ramped up our cleaning procedures and introduced strict social spacing of at least 2m around all of our employees’ work spaces. We’ve also reorganised shift patterns to stagger breaks and restrict gatherings in canteens (where social distancing measures are also in place). Our employees also follow strict hygiene measures, including frequent hand washing and using protective equipment. 

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Can I still send my stuff? 

Absolutely – all of our partners (Royal Mail, MyHermes and Parcel Force) are still operating as usual.  

Plus, you don’t even need to leave the house to send your items! We’ll send a FREE courier to collect your order if: 

  • You’re selling CDs, DVDs, Games and Books
  • You’re selling Tech valued under £200 and at least 5 media items (we all have a few old CDs or DVDs lying around…)

All of our courier collections are contact free, with a minimum social distance of 2m maintained at all times. With our Leave Safe service, you can leave your items in a safe place for the courier to collect without the need for any contact. Simply select Leave Safe at the checkout and tell us where you want to leave your items.

If you can’t use our Leave Safe service, the courier will call ahead or knock on the door to let you know they’ve arrived. Just leave your items on the doorstep and our courier will collect them.

If you’re selling Tech valued over £200, you can still drop your items off at a Post Office or a MyHermes ParcelShop. Most ParcelShops are located in corner shops or mini supermarkets, so it’s a good opportunity to pick up some essentials at the same time too!

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Are payment times affected? 

No, we’ll still pay the same day your items arrive! We’ll update this page if this changes but, as it stands, our warehouse is still operating as usual and you’ll still get fast same day payment. 

Are you still delivering musicMagpie Store orders? 

Yep, all of our delivery services are operating as usual. Our delivery partners have introduced “contact-free” procedures for parcels –  in most cases, they’ll knock and leave your order on the doorstep if you’re in (if you’re not in, they’ll either leave it in a safe place or attempt redelivery as usual).  Any parcels that require a signature will be recorded by the driver on behalf of the customer from their personal PDA devices.

So if you need some extra cash in these unprecedented times, or you need some great value refurbished tech to help you work from home or keep the kids entertained, we’re still here to help! 

From all of us in the musicMagpie family, we wish you and your family all the best. Stay healthy and stay safe! 

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