Waitrose awards logistics contract to Wincanton to support expansion in online grocery home delivery

Operating CFC in West London and delivering groceries to customers’ homes

Wincanton has been chosen by Waitrose to create a Customer Fulfilment Centre (CFC) for Waitrose.com online grocery home deliveries, a ‘first’ for the third-party logistics market. As part of an initial five-year contract, Wincanton will develop and operate the CFC in West London, accelerating Waitrose & Partners’ expansion in online grocery home delivery.

Wincanton will be the first third party logistics operator to enter this rapidly expanding market. The partnership approach with the Waitrose team will accelerate the implementation, ensuring the CFC is fully operational in the current financial year.

The new contract will build on the heritage of Wincanton’s long-standing operations for Waitrose’s supermarkets, and the Group’s market-leading expertise in home delivery, eFulfilment and food logistics. Wincanton will be responsible for operating the CFC (or ‘dark store’) and delivery to Waitrose customers in the West London area

This transformational new contract positions Wincanton as a leader in a market currently experiencing exponential growth. Furthermore, it will involve the creation of 800 jobs and will offer Waitrose.com customers an additional 25,000 orders per week.

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For Waitrose, part of the John Lewis Partnership, this contract builds on a 20-year relationship with Wincanton from which it knows them to be a collaborative and agile business partner. The companies’ complementary experience will help the retailer further accelerate its online growth and respond well to significant customer demand.



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