Gebrüder Weiss has extended its digital service range via the launch of its Estimated Time of Arrival service as part of its digital strategy: “Best of Both Worlds”. The strategic goal of the company is to offer an ideal combination of physical performance and digital tools.
Depending on the traffic situation, Gebrüder Weiss calculates the estimated time of arrival of any shipment within a two-hour window. Customers can also track the dispatching process online. Gebrüder Weiss offers this digital service for groupage freight in all places where the company also takes care of final delivery. The company has a network of owned land transport locations between Basel in the West and the Georgian capital Tbilisi in the East.
“In this way, we distinguish ourselves clearly from the purely digital newcomers in the market: they may be delivering digital usability, but without any assets of their own their capacity to act is limited, as the current coronavirus situation points out,” said Jürgen Bauer, member of the Management Board of Gebrüder Weiss.
In the coming months, the company is going to launch more digital services including the myGW customer portal that provides the framework for the individual features.
Source: Gebrüder Weiss