DHL Express has opened a new 8,600 sq m Sydney Service Centre to further support the international trade of Australian businesses. At a total of investment of AU$*50m (€31m), it represents the largest infrastructure investment made by DHL Express in Australia since the company was established in Australia in 1972.
The centre is more than twice the size of the previous facility and is equipped with the latest industry technology and designed for optimal shipment processing efficiency. Housed within a clear span uniform structure, it features an automated material handling system spanning 1.1 km with a throughput capacity of 4,200 pieces per hour. A high-speed dimensioning and weighing system with multi-sided cameras ensure continuous monitoring of all shipment processing activities. Inbound and outbound operations are facilitated by two automated scissor lifts, 380 sq m of castor decking and unit load device (ULD) in-feed and out-feed positions. More than 200 metres of automated distribution conveyors move processed shipments straight to 99 direct load vehicle positions, enabling simultaneous loading of freight for courier delivery.
Situated strategically on Coward Street in Mascot, the new facility provides centralised access to key arterial thoroughfares and is only 3.2 km to the company’s direct airside Sydney Gateway facility in the Sydney Airport Precinct. It replaces the previous Sydney Service Centre at the airport, which will undergo repurposing works to serve as an extension to the Sydney Gateway facility.
In line with DHL Express’ commitment to the secure transportation of shipments through the supply chain, the facility has been designed to meet the internationally recognised Transported Asset Protection (TAPA) Level ‘A’ security certification and features extensive CCTV and high-speed X-ray screening systems. A new solar system installed to the Service Centre’s rooftop by site landlord, Goodman delivers further operating efficiencies with the ability to generate up to 30% of the site’s annual energy needs.
The new centre follows significant infrastructure investments across the country in the past five years, including a new 3,200 sq m office space for the company’s Brisbane Customer Contact Centre in 2019, the AU$3.6m (€2.4m) Gold Coast Service Centre in 2018, AU$1.8m (€1.47m) Canberra Service Centre in 2016, and AU$20m (€14m) Melbourne Gateway facility in 2015.