The ABI and the Association of Consumer Support Organisations (ACSO) have worked together to develop a Statement of Intent for progressing claims during the COVID-19 crisis. The Statement of Intent is only intended to apply during the current lockdown situation. Whilst the Statement of Intent is not binding on compensators or claimants it will give extra support and reassurance to customers and claimants during this difficult time.
The ABI and ACSO will undertake a joint review of the Statement of Intent during the week commencing 11 May 2020 with any revisions to the Statement of Intent being published by 15 May 2020.
To see the Statement of Intent please click here