CPS ENERGY COMPLETES POWER RESTORATION TO CUSTOMERS WITH WEATHER-RELATED OUTAGES; ADVISES CUSTOMERS TO BE PREPARED FOR MORE STORMS – CPS Energy Newsroom

(SAN ANTONIO) – April 30, 2021 – CPS Energy crews have restored power to all customers with weather-related outages as of 4 a.m. today, following Wednesday night’s severe storms and a smaller storm that came through our service area Thursday.

“While we’re glad to get the rain that’s providing some relief for this current drought, we know that storms like the one we experienced Wednesday cause outages for our customers. Our crews are committed to working through the dark of night and in the storm to get the power back on,” said Rudy Garza, Chief Customer Engagement Officer for CPS Energy. “We sincerely thank our impacted customers for their patience as our crews worked around the clock to restore power.”

While power from the storm-related outages has been restored, more severe weather is in the forecast today and through Saturday evening. According to the National Weather Service, some storms could produce heavy rain along and south of I-10 to include Bexar and Comal Counties. Rainfall totals through Saturday evening are estimated to be 2 to 4 inches with isolated amounts in excess of 6 inches possible.

CPS Energy customers are asked to be prepared for severe weather by following these tips:

  • Report your outage online with your smart phone or tablet or by calling (210) 353-HELP (4357). 
  • Be prepared. Keep cell phones, battery-operated LED lights, flashlights, batteries and other important items available for an unexpected power outage. 
  • Always have an emergency plan for where you will go should you have an extended outage, especially if you rely on medical equipment or have special health conditions.
  • Follow our Facebook and Twitter sites for status updates. If possible, seek local TV or radio station weather reports. 
  • Stay away from downed power lines and report them to CPS Energy. Do NOT attempt to move or drive over the lines. Treat them as if they are live. Even in an outage, power lines may still have electricity running through them. 
  • Keep the refrigerator door closed as much as possible. Refrigerated food should be safe for up to 4 hours. 
  • Discard any perishable foods that have been above 40 °F for more than 2 hours. Visit the U.S. Food & Drug Administration website to learn how to keep food safe at fda.gov.
  • If your neighbors have power and you do not, check your breakers. 
    • Tripped breakers account for about 20% of our service calls.
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For additional safety tips, please visit cpsenergy.com.

Customers are encouraged to use CPS Energy’s interactive Outage Map for near real-time outage information. A helpful tutorial video is located at the Outage Center. The new map refreshes every 5 minutes to provide users with an improved experience.  

Drivers are asked to look out for CPS Energy crews as they work to restore power to the community and move over, per the State’s Move Over/Slow Down law. They’re also advised to watch out for flooding and to Turn Around, Don’t Drown.

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About CPS Energy

Established in 1860, CPS Energy is the nation’s largest public power, natural gas, and electric company, providing safe, reliable, and competitively-priced service to more than 884,811 electric and 366,709 natural gas customers in San Antonio and portions of seven adjoining counties. Our customers’ combined energy bills rank among the lowest of the nation’s 20 largest cities – while generating $8 billion in revenue for the City of San Antonio for more than seven decades. As a trusted and strong community partner, we continuously focus on job creation, economic development, and educational investment. True to our People First philosophy, we are powered by our skilled workforce, whose commitment to the community is demonstrated through our employees’ volunteerism in giving back to our city and programs aimed at bringing value to our customers. CPS Energy is among the top public power wind energy buyers in the nation and number one in Texas for solar generation.


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